Möglingen, July 31st, 2019. Unymira, a division of USU, has announced a new major release of its active knowledge management platform, Knowledge Center. Version 7.0, the market leader for digital customer services is also setting new international standards. Knowledge Center’s user interface and task structure has been completely redesigned to reflect and support real-life contact center workflows. The knowledge base adapts flexibly to different scenarios and tasks. This significantly simplifies work within the complex and...
Source: RealWire
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