A positive, consistent customer experience increases customer loyalty, likelihood of recommendations and improves future revenue opportunities London, UK and Oslo, Norway and New York, NY: 17 September, 2015: Can a Voice of the Customer (VoC) programme improve a retailer's overall customer experience strategy and impact its bottom line? A recent study says yes. The Total Economic Impact (TEI) of Confirmit for Retail Organisations, a commissioned study conducted by Forrester Consulting on behalf of Confirmit, the...
Source: RealWire
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