Hybrid in-sourcing and near-sourcing model ups customer satisfaction, boosts jobs and increases employee engagementLONDON, UK, 9 June 2015 - Denmark's largest telecommunications and pay TV provider, TDC, has experienced increased customer satisfaction and boosted employee engagement by outsourcing customer care and support to Sitel. As a result of full staffing, more than 80% of calls are now answered within 20 seconds, supporting a smooth and seamless experience for TDC customers.In a project designed to help...
Source: RealWire
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