Möglingen / London - 12 May 2015. USU AG is presenting innovative solutions for optimising IT service desk processes and costs at Stand 203 at the IT Service Management Show 2015 (SITS) from 3-4 June in London. The focus will be on the new knowledge-based self-service system, USU Smart Link, that pools all services and information for end users in a single channel. Not least, the results of a case study "The Self-Service Channel for...
Source: RealWire