Transforming Operations and Perception of the IT Organization

	Transforming Operations and Perception of the IT...

By David Crane A recent engagement with a long-established telecommunications firm presented a huge challenge—the solution for which is a great example of how operations transformation can drive technical transformation. The firm&#rsquo;s customer base spans various global regions, each of which presented a different customer experience. The IT organization functioned in extremely siloed environments, having […]]>...

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Posted: December 12, 2014 | By: Wissen Schwamm

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Transforming Operations and Perception of the IT...