VoC Classify by SandSIV is an automated text classification engine, one that achieves a 94% accuracy rate in a live environment.VoC Classify is a statistical text classification application that has been developed by SandSIV, to provide a high-performance platform for classifying large volumes of customer feedbacks in real-time. In a live environment, with VoC Classify being used by upc cablecom, an affiliate of Liberty Global PLC, it has achieved an accuracy rate of 94%. This...
Source: RealWire
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