Individual Caller Treatment Heralds the End of “Please Press 1 for… and Press 2 for…” April 12th 2007: NewVoiceMedia, the largest hosted contact centre provider in Europe, is to hold a seminar that will introduce a new technology for improving the value of contact centres. The seminar is targeted at anyone who wants to improve the efficiency of their call centre to turn it into a highly-focused, precision marketing tool. The ‘Individual Caller Treatment’...